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On the checkout page, you can enter your delivery address and select one of the shipping options on the same page.

If you’d like to choose or add a different address for billing, please tick off the “Use my shipping info as billing info.”

Note: The product’s price tag is not included in the package. We send the invoice via e-mail to the same e-mail address added while you are placing your order.

You can select the  CREDIT CARD,  DEBIT CARD,  PAYPAL  options. After filling out your required information, tick the “I have read and accepted Pre-Information Form & Distant Sales Agreement and agree to the terms & conditions” part and click the checkout button to complete your order.

Note: Cash on delivery is not an option.

We do not have a gift-pack option.

You can add a gift note by ticking the “Add gift note” button on the Shipping and Payment step. A gift card with exchange information will be added to the order along with your gift note.

While paying by bank/credit card securely, the 3D security code sent by the bank must be entered on time correctly.

If the password is not transmitted, there may be a problem with your bank. You can contact your bank.

If the password is not entered, the payment will be suspended/pending in the system for a short time, then it will be canceled, and the products will be returned to the cart. There is no amount received in this case.

Suppose the payment is not confirmed even though the incoming password is entered. In that case, you can try again by checking whether the limit is sufficient, whether your card is open for shopping online, and whether your card information has been added completely.

When the wire transfer payment is selected, our bank information is displayed on the screen and sent to you by e-mail. You can enter your order number in the description section, the recipient name as KAFT Design, add IBAN, and make the payment transfer to our account. We will check the payment and update the order status within a few hours.

Payments made after 18:00 on weekdays and weekends are checked on the first business day, and the order status is updated. We send the order process and shipping details via e-mail.

Note: After the order is completed - although it does not happen very often - during the preparation step, if there is a stock problem with the product you purchased, we contact you and communicate about choosing a new product or getting a refund for that item.

You can check the status of your order on your profile on the My Orders page after logging in, on the Order Status page (https://www.kaft.com/en/order/find), or on the e-mails we sent.

It will be delivered within 1-3 working days unless there are no issues with the shipping company.

In some areas, deliveries can be made on certain days of the week. You can contact the shipping company to get detailed information about this.

If you cannot log in to your account to check your order, please check if you have activated your account first. If you forget your password, click on Forgot password button to request a new password from the system and log in with the password provided via e-mail.

If you’d like to change your password or e-mail address, you can go to Login Preferences and update both.

If you want to submit an exchange/return request, you can log in to your account, go to the My Orders page, and click on the View order > Return/change buttons for the order you want to process.

Or, you can scan the QR code, which takes place in the return/exchange form we sent in the outer pocket of the cargo package.

If you have placed your order without logging in, you can click the order tracking link (https://www.kaft.com/en/order/find) and access the same page.

Alternatively, you can manually fill out the return/exchange form. After adding the form to your package, you can send your package pre-paid via Yurtiçi or Aras Kargo with our provided codes.

Exchange can be done for the products within the same collection.

Note: This rule applies to the orders if it is a gift as well. Exchange cannot be done between different product categories. If a refund is requested, the refund is issued to the account made during the order automatically, and an e-mail is sent to the e-mail address used during the order.

It starts when we receive your package.

We process the exchange requests once we receive your package. An information e-mail is sent, including the new shipping details, the next day at the latest.

It starts when we receive your package. The amount is automatically transferred to the used card account. When it’s done, an information e-mail will be sent, and the refund will be issued to your account within 1-7 business days.

For orders placed by wire transfer, the name of the account holder and IBAN must be added as a note while submitting a request. If it is not added, we’ll contact you for further information. Refunds are transferred to the bank account provided on Wednesday and Friday.

We do campaigns from time to time.

If an item at a discount is refunded, given the campaign conditions continue to be met, a refund or exchange is made without the cancellation of the campaign. However, if the return and replacement products do not meet the campaign conditions, the campaign will be canceled and a fee will be charged for return item, taking into account the cancellation of the campaign.

The current invoice for the remaining product is issued and sent by e-mail.

*In Tee Machine 3 buy 2 pay campaign, a single product cannot be returned or exchanged for a different design. You can request a size change in the same design or send all three items for a refund.

If you’d like to review your order details right before checking out, change something, or think there is something incorrect:

• You can go back to the Cart Summary and change the items or their quantities in your cart.
• You can change the payment options in the Shipping and Payment.
• You can change the address information in the Delivery Address section, add and save different addresses by clicking the “Add new address” button.